PRIVACY POLICY

Effective Date: May 24, 2018 (v. 1.0.0)
Last Updated: March 5, 2026

Flamefast UK Ltd needs to collect your personal information to effectively carry out our everyday business functions and activities in order to provide the products and services defined by our business type. In addition, we may be required to collect and use certain types of personal information to comply with the requirements of the law and/or regulations. However, your privacy is important and this Privacy Policy will help you understand what personal data we collect and what we do with it.

This Privacy Policy applies to Flamefast UK Ltd and its trading divisions and group companies, including Flamefast Extraction Solutions (FXS), Flamefast Gas Safety, Scotmech and Flamefast LPC, and the platforms through which we offer our services including our websites and where you interact with us through live chat and social media such as Twitter (in which case you should also refer to those social media sites’ privacy notices).

It also describes the choices available to you and sets out:

• The information we collect about you

• How we use the information we collect

• Who we share your information with

• Your access to your information and retention period

• Where and how we store your information

• How we protect your data

• External links/links to other websites

• Changes to our Privacy Policy

• Dispute resolution and your rights

• How to contact us

The data controller of the personal data referred to in this Privacy Policy is Flamefast UK Ltd, a limited liability company registered at:

1 Heaton Court
Risley Road
Birchwood
Warrington
Cheshire
WA3 6QU

Registered Company Number: 3280926

Flamefast LPC is a trading division of Flamefast UK Ltd. Flamefast UK Ltd remains the data controller responsible for the processing of personal data collected through Flamefast LPC services and platforms.

Please take a moment to read the following carefully in order to understand our views and practices regarding your personal information.

THE INFORMATION WE COLLECT ABOUT YOU

We only collect basic personal data about you which does not include any special categories of personal information (known as Special Category Data). This does however include name, address, telephone number, financial information and e-mail address.

You are not required to provide Flamefast UK Ltd with the personal data we request, however if you choose not to do so we may not be able to provide you with our products or services or respond to queries.

The data we collect and process from you includes the following:

1. Information you supply to us

This information is gathered when you directly interact with us. This can be obtained by completing forms on our websites, subscribing to marketing communications or corresponding with us via phone, e-mail or in person.

This information may include:

• name

• e-mail address

• company name

• telephone number

• address

• products or services of interest

• payment and billing information

This information is necessary for Flamefast UK Ltd and its divisions to supply services.

2. Personal Data collected automatically

When you visit our website certain information may be collected automatically even if you do not complete an online form.

This may include:

• cookies and tracking technologies

• technical information about your device

• pages viewed

• products searched

• response times

• download errors

• length of visits

• page interaction such as scrolling and clicks

• browsing methods away from pages

Technical information may also include:

• IP (Internet Protocol) address

• operating system

• browser type and version

• device platform

• time zone settings

• location data

• browser plug-in types

Our websites may use cookies and similar tracking technologies. Where required by law, we will request your consent before placing non-essential cookies on your device. More information can be found in our Cookie Policy.

3. Information we receive from other sources

This is information we may receive from trusted third-party partners such as:

• live chat providers

• payment processing providers

• analytics providers

• search information providers

These third parties only supply information necessary to provide their services.

HOW WE USE THE INFORMATION WE COLLECT

Flamefast UK Ltd only uses personal data where it is necessary or where consent has been provided.

We collect and process your data for the following purposes:

Service Bookings
To provide services including design, planning, installation, maintenance and support.

Payment Processing
To process payments and provide invoices or financial documentation.

Communication
To respond to enquiries and provide information about requested services.

Customer Service
To improve products, services and customer support.

Marketing & Personalisation
To provide marketing communications, product updates, promotions or information that may be relevant to your interests where you have opted in to receive such communications.

You may withdraw consent for marketing communications at any time.

Notifications
To notify customers about corporate changes such as mergers or business restructuring.

Service Improvements
To analyse website usage, troubleshoot issues and improve services.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

Under UK data protection law we must have a lawful basis for processing your personal data. These include:

Contractual Necessity
Processing necessary to fulfil a contract with you or take steps prior to entering into a contract.

Legitimate Interests
Processing necessary for the operation of our business such as improving services or responding to enquiries, provided this does not override your rights.

Consent
Where you have given clear permission for us to process your data for a specific purpose such as marketing communications.

Legal Obligation
Processing required for compliance with legal or regulatory obligations.

WHO WE SHARE YOUR INFORMATION WITH

We do not sell personal information.

We may share information with the following:

Our Group Companies

Your personal data may be shared internally within Flamefast UK Ltd and its divisions, including:

• Flamefast Extraction Solutions (FXS)

• Flamefast Gas Safety

• Scotmech

• Flamefast LPC

This sharing is only for business and operational purposes.

Third Party Service Providers

We may use trusted providers to perform services such as:

• payment processing

• live chat services

• analytics providers

• marketing services

• contractors or installers

These providers only process data on our behalf.

Business Transfers

In the event of a merger, acquisition or business restructuring personal data may be transferred as part of that transaction.

YOUR ACCESS TO YOUR INFORMATION AND RETENTION PERIOD

We only retain personal data for as long as necessary.

We regularly review stored data and remove information that is no longer required.

We do not store full payment card details on our systems. Payment processing may be handled through secure third-party payment providers.

The maximum period we retain personal data is six years, unless a longer retention period is required by law.

You have the following rights:

• the right to access your personal data

• the right to correct inaccurate data

• the right to request erasure of data where appropriate

• the right to object to marketing

• the right to request data portability

You may also lodge a complaint with the UK data protection authority, the Information Commissioner’s Office.

WHERE AND HOW WE STORE YOUR INFORMATION

We are based in the United Kingdom and data is stored on secure servers.

Access to personal data is restricted to authorised staff and contractors who require the information for business purposes.

HOW WE PROTECT YOUR DATA

We implement appropriate security measures to protect personal data from:

• unauthorised access

• misuse

• loss

• alteration

• disclosure

Access to personal data is restricted on a need-to-know basis.

EXTERNAL LINKS

This Privacy Policy applies to websites operated by:

• Flamefast UK Ltd

• Flamefast Extraction Solutions (FXS)

• Flamefast Gas Safety

• Scotmech

• Flamefast LPC

Our websites may contain links to external websites that have their own privacy policies.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time.

When updates occur the Last Updated date at the top of this policy will be revised.

DISPUTE RESOLUTION & YOUR RIGHTS

Questions or concerns regarding personal data can be sent to:

sales@flamefast.co.uk

Complaints will be investigated in accordance with applicable data protection laws.

HOW TO CONTACT US

E-mail:
sales@flamefast.co.uk

Phone:
01925 281230

Address:

Data Protection Officer
Flamefast UK Ltd
1 Heaton Court
Risley Road
Birchwood
Warrington
WA3 6QU